Skills
Technical Documentation
API Documentation
Knowledge Management
DITA
Information Mapping
Editing
Proofreading
Interaction Design
UX Writing
Standard Operating Procedures Writing
Style Guide Development
GenAI Prompting and AI-Assisted Content Creation
Domain Experience
Networking, Cloud Networking, and Virtualization
Semiconductor Interface IP and Verification IP
Enterprise Integration, Middleware, and RDBMS
Tools and Technologies
API Documentation
Postman, Swagger
Authoring
Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge)
Content, Version, and Project Management
Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub
Design and Graphics
SnagIt, Microsoft Visio, Canva, Figma
Markup and Programming Languages
Markdown, HTML, XML, C++, Visual C++, Visual Basic, Python
Web Development
Adobe Dreamweaver, WordPress
AI and Prompting
Generative AI tools and prompt designing for content ideation, summarization, and quality checks
Education
Master of Science in Information Technology (2004)
Karnataka State Open University, Mysore, India
Bachelor of Arts with English Literature (1999)
Guru Nanak Girls College, Panjab University, Ludhiana, India
Certifications
Network Architecture Fundamentals
Cisco Learning and Certifications, Coursera
Introduction to Microprocessors
Arm Education, Coursera
API Documentation Learning Path
Postman Academy
Git and GitHub for Writers
Udemy
Technical Communication Essentials
Minnesota State University, Coursera
How to Write Quality Procedures & SOPs for ISO
Udemy
Fundamentals of UX Writing
UX Content Collective, The USA
Proofreading and Editing Diploma
Center of Excellence, The United Kingdom
The Fundamentals of Digital Marketing
Google EMEA
Three-year GNIIT Diploma in Systems Management
NIIT Ltd., New Delhi, India
Microsoft Certified Solution Developer
Microsoft
LinkedIn Courses
- How to Research and Write Using Generative AI Tools
- Ten Habits of Effective Communicators
- Introduction to Prompt Engineering for Generative AI
- Python for Non-Programmers
- Cloud Computing: Understanding Core Concepts
- Editing Mastery: How to Edit Writing to Perfection
- Learn API Documentation with JSON and XML
- Writing Articles
- Interaction Design: Structure
- Customer Experience: Journey Mapping
- Using Neuroscience for More Effective L&D
- SEO Foundations
- Content Marketing Foundations
- Understanding Information Architecture
- UX Foundations: Content Strategy
Webinar Attendance
- From Content Chunks to Traceable Knowledge
- What's Wrong With AI-Generated Technical Documentation?
- Discovering Assistant Technology: AI That Leaves Users Smarter
- How GenAI Helps Developers Craft Better Internal Documentation
- Collaborative Cognition: AI as a Thought Partner
- Owning the Prompt: Why Tech Writers Should Lead Docs Automation with LLMs
- How Humans Drive ContentOps
- 5 Ways To Improve Self-Service Documentation Experiences
- Unlock AI’s Power In Your Content Strategy
- Personalizing Technical Documentation Experiences
- Discovering the Basics of DITA with LearningDITA
- Breaking Into SaaS Docs: Concepts and Strategies for Newcomers
- Using GenAI To Convert a Ford Model T Manual to DITA
- Let's Talk API Documentation
Work Experience
Mar 2020 – May 2025
Technical Writer and Editor, Self-Employed
Goa, India, and Liverpool, UK
May 2026
Defined the content strategy for a new help site. The project involved applying the Diátaxis framework and optimising documentation for AI-assisted support workflows using Fin AI.
Mar 2020 – December 2025
- Delivered ongoing editorial support for a remote enterprise client across multiple contracts over five years.
- Ensured clarity, consistency, and quality across high-volume technical content covering IT products across diverse domains.
- Edited technical learning guides for a publishing client, including a Cisco Certified Network Associate Study Guide, CompTIA Linux Lab Guide, and Wireshark Certified Network Analyst Lab Guide.
- Updated a user guide for an enterprise data quality software product.
- Managed end-to-end delivery independently and maintained a 100% job success rate across 5,000+ hours on Upwork.
Jan 2013 – Jan 2018
Senior Technical Writer, Cisco
Pune, India
- Delivered documentation for virtualised networking and security platforms in cloud and data centre environments, including Cisco Cloud Services Platform 2100, Cisco ENCS, Cisco Nexus 1000V, and Cisco Virtual Security Gateway.
- Authored configuration guide, quick start guide, REST API guide, command reference, hardware/software installation guide, and release notes for a new cloud product.
- Maintained and updated documentation across releases to ensure alignment with the product functionality.
- Collaborated with engineering, QA, and documentation teams in India and the USA.
- Improved documentation quality and usability by incorporating usage data and customer feedback.
- Participated in the migration of documentation to structured authoring (DITA XML) for scalable and reusable content management.
- Contributed to internal documentation processes, including publishing checklists and workflow improvements.
- Performed peer reviews and mentored junior team members.
Feb 2009 – Dec 2012
Technical Writer/Senior Technical Writer, Synopsys
Bangalore, India
- Delivered documentation for Ethernet IP and verification products, including DWC Ethernet MAC (1G/10G), DWC Ethernet PCS Layer, and DWC Ethernet Verification IP.
- Authored databooks, installation guides, user guides, and release notes.
- Updated code configuration files to enable generation of customised register and signal maps.
- Created basic, intermediate, and advanced quick start guides for code examples.
- Reviewed UI text for clarity and consistency.
- Published defect information and edited SolvNet articles.
- Generated class reference files.
- Collaborated with engineering, QA, and documentation teams in India and the USA.
- Contributed to updates of the corporate style guide and collaborated with team members to create a group-specific style guide.
- Identified gaps through support cases and applied root cause analysis (5 Whys) to improve content quality.
- Interviewed and mentored new team members.
Oct 2004 – Mar 2008
Technical Writer/Senior Technical Writer, Oracle
Bangalore, India
- Delivered documentation for enterprise integration and middleware platforms, including Oracle SOA Suite, Oracle ESB, Oracle Application Server Adapters, and Oracle Application Server Integration InterConnect.
- Authored administrator guides, developer guides, user guides, quick start guides, and installation guides.
- Created online help and UI text for Oracle Enterprise Manager and Oracle JDeveloper.
- Created readme files, release notes, and patch set notes.
- Collaborated with engineering, QA, and documentation teams in India and the USA.
Jun 2003 – Nov 2003
Freelance Technical Writer, NIIT
New Delhi, India
Wrote chapters for books related to Internet technologies and desktop environments, and created assessment questions.